Cookie policy | Virtual Voice

This policy explains what cookies we use on virtualvoice.uk, why we use them, and how you can control them.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and understand how people use the site. Some cookies are essential (the site would not work without them) while others are optional.

Cookies we use

Cookie	Type	Purpose	Expires
PHPSESSID	Essential	Keeps your visit working: your checkout, signing in to your account, and the link you arrived from during this visit	Session
vv_ck	Essential	Remembers your cookie consent choice (stored in your browser's local storage, not a cookie)	Permanent
_stripe_sid	Essential	Stripe payment session, required to process payments securely	Session
_stripe_mid	Essential	Stripe fraud-prevention identifier	1 year
vv_ref	Functional	Remembers the referral code from a friend's link so they get credit if you sign up later. Only set if you accept cookies; otherwise the code is kept for your current visit only.	30 days
vv_src_f, vv_src_l	Marketing	Remember the first and most recent advert, link or website that brought you to us, so we can tell which of our adverts work. Only set if you accept cookies; otherwise this is kept for your current visit only.	90 days
_ga, _ga_*	Analytics	Google Analytics: counts visits and shows us how the site is used. Only set if you accept cookies.	2 years
_gcl_au	Marketing	Google Ads: tells us when someone who clicked one of our Google adverts goes on to order. Only set if you accept cookies.	90 days

Third-party cookies

If you accept cookies, we use Google Analytics and Google Ads (loaded through Google Tag Manager) to understand how our website is used and which of our adverts work. These set the Google cookies listed above, and Google receives information about your visit, such as the pages you view, your browser and an approximate location. Google's use of this information is described in How Google uses information from sites that use its services.

If you reject non-essential cookies, or have not yet chosen, these Google cookies are not set and Google is told that you have not consented. Google may still receive basic information that a page was viewed, without cookies and without being able to recognise you on later visits. We still note, for your current visit only, which link or website you arrived from, without storing anything extra on your device.

How to manage cookies

You can change or withdraw your consent at any time by clicking the button below. You can also delete cookies directly in your browser:

Blocking essential cookies will prevent some parts of the site (including your customer portal) from working correctly.

Update your preferences

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Change your mind at any time.

Changes to this policy

We will update this page if we change the cookies we use and notify you via the cookie banner.

Contact

Questions about our use of cookies? Email privacy@virtualvoice.uk.