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Port my number

Keep your existing number

Moving to Virtual Voice doesn’t mean a new number. We bring your current landline number across — for a one-off £19.99 inc VAT.

The process

How porting works

1

You request the port

Tell us your current number and provider at checkout, then sign the digital CLoA (Customer Letter of Authority) we email you.

2

We arrange the switch

We coordinate with your old provider. You keep using your existing line as normal throughout — no downtime.

3

Your number goes live

In 5–10 working days your number activates on Virtual Voice. We’ll confirm by email the moment it’s ready.

BT bill showing 0191 number alongside same number on a smartphone
One-off fee
£19.99 inc VAT
Timeline
5–10 working days
Start my port→
The CLoA form
Porting needs a Customer Letter of Authority. We email you a secure digital form to sign — no printing or posting. We’ll have it ready within 24 hours of your order.
Porting FAQs

Before you switch

Will I lose service while porting?+
No. Your existing line keeps working right up until the moment your number activates on Virtual Voice, so there’s no gap in service.
Which numbers can I port?+
Most UK geographic landline numbers can be ported. Tell us your number and provider and we’ll confirm before anything changes.
How long does it take?+
Typically 5–10 working days from when we receive your signed CLoA. We’ll keep you updated by email at each stage.
How much does porting cost?+
A one-off £19.99 inc VAT, added at checkout. There are no ongoing fees for keeping your ported number.
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