Business FAQs

Extensions start at 200 and run sequentially. Each user gets an extension plus a direct-dial number, so internal calls are three digits and customers can reach people directly.

Yes — add a main company number for £1.50/mo ex VAT. It’s the published front-door number that feeds your IVR or hunt group.

Per-user bundles give each person 2,000 UK minutes for £5.50/user/mo — best when everyone is on the phone regularly. Shared bundles give the whole team a 2,000-minute pool for £14.95/bundle/mo — ideal for teams where a few people make most of the calls. You can add multiple shared bundles to top up the pool.

Pay annually and save 10% across your whole package. We show the exact yearly saving when you build it.

Geographic numbers £29.95 and non-geographic £69.95 each, one-off ex VAT, with no downtime during the switch.

Usually 5–10 working days from a signed CLoA. Your existing lines keep working until each number goes live.

We do. Tell us how calls should flow and our team sets up IVR menus, hunt groups, business hours and hold music for you.

All four platforms: iOS, Android, Windows PC and Mac. Each user signs in once and their extension follows them across devices.

No — the apps are all you need. Desk phones are optional; browse pre-configured Yealink handsets in the hardware shop.